4 Things I Learned From Overcoming Conflict

We all think differently. We all come from different walks of life. The sooner we accept it, the better everything will be. Acceptance comes first. Knowing that the other person is not necessarily wrong but that there are different perspectives in the equation will help avoid conflict. 

 

Once you figure out how to overcome conflict, remaining calm when being overwhelmed will become easier. You’ll be more aware of your surroundings, will know how to react in certain situations, and what to expect the outcome to look like. 

 

Here are 4 things I learned from overcoming conflict over the years – taking my experiences into consideration will ultimately help with making informed decisions. 

 

Communication Matters 

 

Our words often don’t mimic what we’re trying to say. During intense conversations, saying things out of anger, and impulsive statements will jeopardize relationships in the long run. Despite the thrill at the time, it is not worth it. Be rational. Be mindful of how your words can affect another person. Using the right language matters. 

 

In workplace dynamics, using exclusionary language, referring to someone as an opposing person will further impact your relationship. There’s a reason why there’s emphasis on being inclusive towards each other. Every word matters. 

 

Importance of Setting Your Ego Aside

 

There are times when you need to take a step back, reflect on your actions, and accept that arguing further out of pettiness will not help anyone. Ego always fuels our desire to be defensive and achieve a meaningless debate – it helps no one. 

 

From my experience, with a project at my workplace, there were conflicting opinions on what the right approach is. Everyone on my team came with their personal perspective on the matter, and it held a lot of weight. In such times, I learned that it is important to find a middle ground and compromise on senseless points. 

 

Talking in Person Matters 

 

It is an underrated trait but trust me, talking in person is far better than going back-and-forth on emails or text. Dealing with a professor in college, or your supervisor at work, comes with a lot of power dynamics. It is difficult to comprehend what the actual message is on either end when looking at a phone screen. 

 

We’re all hooked to our screens, but it is also important to act in an old-school way and confront someone when there’s a sense of conflict arising. 

 

Paying a visit in-person will help humanize the conversation and it is a much more immediate way to find a mutual understanding of things. When there is distance and passive aggressiveness along the way, it is difficult to fully understand what the other person is trying to say. 

 

Having Empathy for Others

 

While dealing with conflict, understanding that everyone comes with their own set of emotional baggage, and you have to deal with them accordingly is essential. Once you acknowledge the fact that everyone has different privileges and circumstances – it is easier to understand everyone’s situation. 

 

Active listening helps here. In relationships, listening to one another, fully grasping the intensity of the situation from all perspectives is vital while trying to resolve conflict. Being there for each other goes a long way – especially in situations where you’re actively trying to build a healthier relationship.

 

Conclusion

Communicate. Don’t let your ego take over you. Confront at the right time. And ultimately, have a sense of empathy for everyone around you. It’ll take you a long way, professionally, and in personal life. 

 

In most cases, conflicts happen due to unaddressed conversations, giving away the willingness to understand someone’s situation. We should all collectively do better. 

 

Beyond Handshakes: Building Rapport in a Virtual World

The rise of remote work and virtual interactions has redefined the landscape of building rapport. But don't let geographical distance or screen barriers deter you. You can cultivate strong connections even in the digital realm with a few conscious tweaks.

 

Master the Virtual Meeting Space

 

Technology can be your ally or your enemy. Familiarize yourself with video conferencing platforms, learn to utilize features like breakout rooms and polls, and ensure everyone has an equal opportunity to participate. Create a virtual space that feels inviting and accessible, fostering a sense of shared presence even through a screen.

 

Embrace Active Listening, Virtually

 

Nonverbal cues become more nuanced online. Be extra attentive to tone of voice, word choice, and pauses. Use virtual tools like emojis and reactions to show engagement and acknowledge contributions. Pay attention to chat messages and respond promptly, ensuring everyone feels heard and valued.

 

Leverage Shared Experiences

 

Creating virtual watercooler moments, scheduling social calls, hosting team games, and celebrating milestones together can help foster a sense of community beyond work-related tasks and build camaraderie. Encourage informal chats and light-hearted conversations to make online interactions less transactional.

 

Personalize Your Approach

 

While online communication might feel impersonal, go the extra mile to demonstrate individual attention. Remember birthdays, celebrate achievements and offer virtual congratulations or condolences when appropriate. Show genuine interest in colleagues' lives outside of work, fostering a sense of connection on a personal level.

 

Embrace Vulnerability and Empathy

 

Technology can create an illusion of distance but don't shy away from showing your human side. Acknowledge challenges, express gratitude, and be open about your own experiences. Virtual vulnerability can foster genuine connections and encourage others to do the same, creating a supportive and collaborative environment.

 

Building rapport in a virtual world requires intentionality and adaptation. By mastering these strategies and investing in creating a connected online workspace, you can bridge the digital divide and cultivate meaningful relationships even without face-to-face interaction.

 

Remember, whether online or offline, building rapport is an ongoing journey. The effort you invest in connecting with others will reap rewards in the form of stronger relationships, smoother collaborations, and a more rewarding professional experience.

 

The Art of Cultivating Connection: Building Rapport in Professional Settings

Building rapport in professional settings goes beyond polite small talk. It's about forging genuine connections that foster trust, collaboration, and success. Whether negotiating with a client, leading a team, or navigating office politics, mastering the art of rapport can unlock unexpected doors.

 

Active Listening is the Cornerstone of Connection

 

Effective communication starts with genuinely listening. Forget multitasking or waiting for your turn to speak. Give your undivided attention, maintaining eye contact and nodding to show engagement. Ask clarifying questions and paraphrase critical points to demonstrate understanding. This builds trust, reveals hidden insights, and strengthens your grasp of the situation.

 

Seek Common Ground

 

Finding shared interests or experiences fosters a sense of familiarity and comfort. Notice subtle cues – a sports jersey, a travel mug with a city you recognize – and use them to spark conversation. Share relevant personal anecdotes to bridge the gap and show yourself as relatable. Remember, it's not about forcing connections but about genuine curiosity and finding that spark of commonality.

 

Empathy is the Key to Unlocking Understanding

 

Put yourself in the other person's shoes. Consider their perspective, acknowledge their feelings, and offer support where needed. Show genuine interest in their thoughts and aspirations. A simple phrase like "I understand how you feel" or "That must be challenging" can go a long way. Demonstrating empathy creates a safe space for open communication and strengthens your bond.

 

Nonverbal Cues - The Unspoken Language of Rapport

 

Positive body language speaks volumes. Maintain an open posture, lean in during conversations, and offer genuine smiles. Mirror the other person's mannerisms subtly to establish harmony. Be mindful of your facial expressions and avoid anything that might convey boredom or frustration. Nonverbal cues can build bridges or create walls, so be conscious of your message.

 

Authenticity is the Foundation of Lasting Rapport

 

Building genuine connections requires being your true self. Avoid pretending to be someone you're not or forcing conversations about topics you don't find interesting. Embrace your unique strengths and perspectives, and allow them to shine through. People are drawn to genuine individuals, and building rapport on a foundation of authenticity creates lasting relationships.

 

Remember, building rapport is a continuous process, not a one-time event. Consistently practicing these skills will establish trust and approachability, helping you succeed professionally.

 

A Simple 3-Step Process to Practice More Empathy

An empathetic person can identify with what someone else is experiencing. They may have had the same experience before. This isn't necessary to practice empathy. You might just be very good at putting yourself in another person's mindset.

 

Someone tells you they lost their job. They're going through so many different negative emotions. They're concerned about their mortgage payment and other financial issues.

 

A person that loses a dream job could start wondering what happened. It took them a long time to get the job they always wanted. They might have been a great employee. Then something occurred that was out of their control. Perhaps the company went bankrupt.

 

This individual could start questioning his own role in the failure of the company. A ton of different negative emotions might be experienced. The empathetic person is able to fully embrace the emotions the other person is going through even if they've never lost a job before.

 

You might want to help your friends and family members by displaying more empathy. You care about them and want to help them when they're in need. If that's the case, simply put into practice the following three-step technique for showing empathy.

 

Step 1 – Listen Actively

 

You might be a good listener. But are you an active listener? Do you just sit there with a blank expression and take in everything that's being said?

 

An active listener uses body language, facial expressions and eye movement to let the person speaking know that they're engaged and present. They are truly and deeply listening. 

 

You use open-ended questions to try to get more information from the speaker. Active listening uses anything at your disposal to get the speaker to share more information. You communicate to that person that their feelings are understood.

 

Step 2 – Validate the Experience

 

People often tell you what's on their minds because they want you to validate what they're saying. They need to know that it's okay to have certain feelings or think a specific way. When you validate a tough situation, someone's experiencing, you let them know they're not alone.

 

You validate an experience by adopting the same feelings and emotions. Tell the person that you're sharing the experience with them and that it's okay. They should recognize whatever emotions are happening. Then the empathetic person tries to figure out what can be done to fix the problem.

 

Step 3 – Offer Advice

 

Empathy is a two-part process. You take on the perspective of another person. You develop an understanding emotionally of what that person is going through. The second part involves action. You provide assistance of some kind. You try to help the person with their struggle. 

 

One way you can do this is by offering smart advice. Remember to think about their situation and not yours. Don't include any bias or judgment. Put yourself in their shoes and then give them advice to help them out of their problem.

 

Showing empathy means you care. It tells people you're putting your own interests aside for a while. The three-step process we just covered can help you show empathy to the people you care about. You'll find that you benefit as much as they do by making an emotional connection.